Return and Refund Policy

Thank you for shopping at Genzo Kart. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@genzokart.shop to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Genzo Kart
[Your Street Address]
[Your City], Uttar Pradesh [Your Pincode]
India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/store credit]. Please allow at least 7 days from the receipt of your item to process your [return/exchange/store credit]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

• Discounted items are final sale and cannot be returned.
• Perishable goods such as [specify type of goods, e.g., food, flowers] cannot be returned.
• Custom-made or personalized items are not eligible for returns.
• For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

• By email: support@genzokart.shop
• By visiting this page on our website: https://genzokart.shop/
• By phone number: +91 74005 97182